If however you have any questions or would like further information, then please contact us.One from our 'Toe Tickler' collection, Woolly Thyme is one of the best of the evergreen thymes. Please note that we are unable to offer delivery to the Isle of Man, the Isle of Wight, Northern Ireland, Scottish Islands, Channel Islands or to any address outside of the UK at the present time.įor more information on our order, delivery, cancellation and returns processes please see our terms and conditions. This option is available on checkout with a 20% discount. Please note that collection is not immediate, these orders are processed along with our other orders and may be up to 7-10 working day, we will e-mail once it is available to collect.ĭelivery to parts of Scotland and the Scottish Highlands and Island will incur an additional delivery charge which will automatically be added at the checkout. Orders can be collected from Hetty's packing location at PE11 3SW.
#Woolly thyme thymus pseudolanuginosus free
There is a minimum order value of £10 for all orders.įor most mainland UK addresses for orders of £10 to £30 the delivery fee is £7.50.įor orders over £30 to £50 delivery is £5.įor orders over £50 delivery is FREE for most mainland UK addresses. Hetty will make contact if your order is affected to discuss the next step which could be to offer a substitute, place your order on hold or to provide a refund. This can be for a number of reasons such as the weather delaying plants being ready in a new batch or plants nearing the end of a batch not being of a high enough quality. We get it right most of the time but with so many factors affecting plants occasionally when we go to select the plants for an order we find the plants are not available to pick.
With over 200 varieties of plants grown over the season one of our biggest challenges is to predict the exact number of plants available at any one time. Hetty may at her discretion sometimes chose to split an order for no additional charge. Many plants are 'ready now' and available to dispatch in the current dispatch cycle whilst other plants can be 'pre-ordered' to be be delivered in a few weeks. You can also view the status of your order if you have registered for a Hetty's account, not if you have shopped as a guest. Non-plant only orders may be sent via a Royal Mail Tracked 48 service.
#Woolly thyme thymus pseudolanuginosus update
Hetty highly recommends downloading the DPD App as you can track your order and update delivery instructions if need be. If you may not be available to take delivery of your order please enter alternative instructions (maximum of 50 characters) in your order details. For plant orders we use a DPD 24 hour service, although this isn’t guaranteed, DPD will send you an email and/or SMS messages to let you know how your order is tracking and the expected one hour delivery time slot.
Hetty will send you an email once your order has been dispatched. Orders aren't sent out on a Friday to reduce the risk of plants still being in transit over the weekend, although in our experience if plants are delayed we find they usually travel very well. Each potted plant will arrive individually wrapped and the greatest of care will be given to ensure they arrive fresh and there is no damage during transportation. We are currently dispatching orders within 8 working days from the day we receive an order, with many orders being dispatched sooner.Įach week the plants to complete orders are selected from the nursery, packaged and dispatched, with plants usually delivered to you the day after dispatch.
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